Terms of Service

1. Definitions

CHoMrefers to The Cosmic Human Operating Model, including all frameworks, methodologies, assessments, and intellectual property

Servicesincludes all offerings described in Section 3 below

User, you, or yourrefers to any person or entity accessing our Services

Individual Clientrefers to persons purchasing personal assessments and coaching

Business Clientrefers to organisations purchasing business assessments, transformation programmes, or leadership development

Practitionerrefers to individuals who have completed our certification programmes

Contentincludes all materials, resources, assessments, and information provided through our Services

2. Acceptance of Terms

By using our Services, you confirm that:

• You are at least 18 years old (or your organisation has authority to enter into contracts)
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations
• All information you provide is accurate and truthful

3. Services Provided

A. Coach Certification Programmes

Who it's for:Coaches, trainers, consultants, and practitioners

What's included:

• Level 1: Licensed Facilitator — £2,497 (+ £497/year renewal). 12 CPD hours | Modules 0, 1, 2, 8 Part 1 | 1-on-1 coaching rights
• Level 2: Certified Practitioner — £3,997 (+ £397/year renewal). 35 CPD hours | Modules 2.5, 3, 4, 5, 6, 7, 8 Part 2, 10 Part 1 | Group facilitation & team workshop rights
• Level 3: Master Practitioner — £5,997 (no renewal fee). 100 CPD hours | Modules 8.5, 9, 10 Part 2, 11, 12 | Train-the-trainer rights

Deliverables:Training modules, assessment tools, client toolkits, practitioner license, professionally recognised certification

Additional Options:À la carte modules, themed bundles, corporate licensing

B. Personal Assessments & Coaching (Individual Clients)

Who it's for:Individuals seeking personal transformation, clarity, and alignment

What's included:

• CHoM Personal Assessment — £95–£297. 5 Signal profile, personalized report, decision-making insights
• Personal Coaching Packages — £1,500–£5,000. 3-12 sessions with certified CHoM coach, assessment included, integration support
• VIP Transformation Programme — £8,000–£15,000. 6-month 1-on-1 journey with founder Claire, bespoke coaching, ongoing support
• CHoM Circle Membership — £25–£49/month. AI coach access, micro-learning practices, community, monthly live sessions

Deliverables:Assessment reports, coaching sessions, access to resources, community membership

C. Business Assessments, Transformation & Leadership Development (Organisations)

Who it's for:Companies, leadership teams, and organisations

What's included:

• Team Assessment & Insights — £5,000–£15,000. Individual assessments for 5-15 leaders, team dynamics report, executive debrief session
• Leadership Development Workshops — £10,000–£30,000. 1-3 day facilitated workshops, team alignment, change management, leadership capability building
• 6-12 Month Transformation Journey — £30,000–£80,000. Assessment + debrief + ongoing coaching + team alignment + integration into leadership practice
• Enterprise License — £50,000–£250,000+/year. Organisation-wide CHoM deployment, platform access, train-the-trainer, coach certification for internal teams

Deliverables:Team reports, coaching sessions, workshop facilitation, leadership development programmes, integration support, Professional Excellence Framework alignment

All services also include free masterclasses, educational content, and access to CHoM community resources.

4. Registration and Account

4.1 Account Creation

To access certain Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised access
• For Business Clients: Ensure authorised signatories complete purchases

4.2 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Misuse our Services or Content
• Fail to pay applicable fees
• Breach professional standards (for Practitioners)

5. Payments and Refunds

5.1 Pricing and Payment

• All prices are in GBP (£) unless stated otherwise
• Prices are subject to change with notice (existing purchases honored)
• Payment is due at the time of purchase unless otherwise agreed in writing
• We accept payment via credit card, debit card, and bank transfer
• Annual renewal fees apply to Level 1 and Level 2 practitioner certifications
• Business Clients may be invoiced with 14-30 day payment terms (agreed in contract)

5.2 Refund Policy by Service Type

A. Coach Certification Programmes

14-day money-back guarantee:Full refund if you request within 14 days of purchase AND have not accessed more than 25% of the course content

After 14 days or >25% completion:No refunds, but you may transfer your enrollment to another participant (subject to approval and £150 admin fee)

• Module bundles: Non-refundable once accessed
• Annual renewal fees: Non-refundable (cancel before renewal date to avoid future charges)

B. Personal Assessments & Coaching

• Assessments (£97–£297): Non-refundable once report is generated
• Coaching packages: Refundable for unused sessions (minus 15% admin fee) within first 30 days of purchase
• VIP programmes: Custom refund terms outlined in your service agreement
• CHoM Circle membership: Cancel anytime, refund prorated to unused monthly period
• Session cancellations: 48-hour cancellation policy (no refund/credit for late cancellations or no-shows)

C. Business Services

• Team assessments: Non-refundable once assessments are completed and reports delivered
• Workshops: 50% refund if cancelled 30+ days before delivery; 25% refund if 15-29 days; no refund if <15 days
• Transformation journeys: Refundable for undelivered milestones (minus 20% admin fee) within first 60 days
• Enterprise licenses: Annual fees are non-refundable; cancel before renewal to avoid next year's charge
• Rescheduling: Workshops may be rescheduled once at no charge (subject to availability); subsequent changes incur a £500 fee

IMPORTANT:Refund requests must be submitted in writing to contact@cosmichumanoperatingmodel.com. Refunds processed within 14 business days to original payment method.

5.3 Late Payment

For invoiced Business Services, payment is due within 14-30 days (as agreed). Late payments may incur:

• 5% monthly interest charge on outstanding balance
• Suspension of service delivery until payment received
• Late payment fees as permitted by law

6. Intellectual Property

6.1 Ownership

All Content, including the CHoM framework, 5 Signal System, assessments, methodologies, materials, logos, and trademarks, are owned by Cosmic Human Operating Ltd and protected by copyright, trademark, and intellectual property laws.

6.2 Limited License

Individual Clientsreceive a personal, non-commercial license to:

• Use their assessment results for personal development
• Access coaching sessions and Circle membership content
• NOT share, reproduce, or distribute Content to others

Business Clientsreceive an organisational license to:

• Use team reports internally for leadership development
• Share results with participants within agreed scope
• NOT use Content to create competing programmes or train external parties
• Enterprise licensees receive expanded usage rights per contract

Certified Practitionersreceive a professional license to:

• Level 1: Deliver 1-on-1 coaching using CHoM framework; use assessment tools with individual clients; 30% commission on assessment sales
• Level 2: All Level 1 rights PLUS facilitate group programmes, deliver team workshops, conduct team assessments; 40% commission
• Level 3: All Level 1+2 rights PLUS train and certify other practitioners (with separate train-the-trainer license); supervise coaches; 50% commission + trainer royalties

6.3 Restrictions

You may NOT:

• Reproduce, distribute, or publicly display Content without written permission
• Create derivative works or modify our materials
• Sell, rent, or sublicense access to our Services (except as licensed practitioners)
• Remove copyright or proprietary notices
• Use our Content to train competing programmes or frameworks
• Reverse-engineer our assessment algorithms or methodologies
• Claim CHoM as your own work or misrepresent your relationship with us

7. User Conduct

You agree NOT to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm others
• Submit false or misleading information
• Engage in fraudulent activity or impersonation
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, crawl, or harvest data from our website
• Interfere with the operation of our Services
• Share login credentials or assessment results inappropriately

8. Professional Standards and Scope of Practice

8.1 What CHoM Is

CHoM is a coaching, leadership development, and organisational transformation framework based on the 5 Signal System (Body, Inner, Field, Design, Timing).

8.2 What CHoM Is NOT

CHoM is NOT:

• Therapy, counselling, or mental health treatment
• Medical advice, diagnosis, or treatment
• Legal, financial, or professional advice
• A substitute for professional medical or mental health care

If you are experiencing a mental health crisis, suicidal thoughts, or require medical attention, please contact emergency services or appropriate healthcare providers immediately.

8.3 Practitioner Requirements

Certified CHoM Practitioners agree to:

• Operate within their scope of competence and training level
• Refer clients to appropriate professionals (therapists, doctors, lawyers) when needed
• Uphold professional coaching standards (ICF, EMCC, BACP, or equivalent)
• Maintain client confidentiality and privacy
• Practice trauma-informed approaches (especially Level 2+)
• Obtain informed consent before assessments and coaching
• Maintain professional boundaries
• Pursue ongoing professional development (CPD requirements)
• Maintain professional liability insurance (recommended)
• Clearly represent their certification level and scope of practice

Violations may result in suspension or revocation of certification.

8.4 Business Client Responsibilities

Organisations using CHoM for leadership development agree to:

• Obtain consent from employees participating in assessments
• Use team reports ethically and in accordance with employment law
• Not use CHoM results for hiring, firing, or performance management decisions (use as development tool only)
• Maintain confidentiality of individual assessment results
• Provide appropriate context and support for organisational change initiatives

9. Disclaimers and Limitations

9.1 No Guarantees of Results

We do not guarantee specific outcomes, results, income, or performance improvements from using our Services. Success depends on many factors including your effort, commitment, experience, market conditions, and circumstances beyond our control.

Revenue examples(£150/session to £500K+ for practitioners, transformation outcomes for individuals/teams) are for illustrative purposes based on real client results but do not represent typical or guaranteed results.

9.2 "As Is" Provision

Our Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of Content or assessments
• Uninterrupted or error-free operation
• Specific coaching outcomes or transformation results

9.3 Assessment Accuracy

CHoM assessments are self-reported tools based on your responses. Results are interpretive and subjective. We cannot guarantee accuracy or that results will remain consistent over time as individuals evolve.

9.4 Third-Party Services

We use third-party services (GoHighLevel, Base44, Google Meet, Genspark, Zoom, payment processors, hosting) and are not responsible for their performance, availability, security, or privacy practices.

10. Limitation of Liability

To the maximum extent permitted by law, Cosmic Human Operating Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or failure to achieve expected results
• Personal injury, emotional distress, or relationship issues
• Damage to professional reputation
• Third-party claims arising from your use of CHoM with clients

Our total liability for any claim arising from these Terms or our Services shall not exceed:

• Individual Clients: The amount you paid in the 12 months preceding the claim
• Business Clients: The amount paid under the specific contract giving rise to the claim
• Practitioners: The certification fees paid for your current level

Exceptions:This limitation does not apply to liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or other liability that cannot be limited by UK law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cosmic Human Operating Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your professional practice (for Practitioners using CHoM with clients)
• Your implementation of CHoM in organizational settings (for Business Clients)
• Your breach of professional standards or ethical obligations

12. Confidentiality and Data Privacy

12.1 Your Confidentiality Obligations

You agree to:

• Keep proprietary CHoM methodologies and Content confidential
• Not disclose trade secrets, business methods, or assessment algorithms
• Protect the privacy of other participants in programmes and communities
• Practitioners: Maintain client confidentiality in accordance with professional standards
• Business Clients: Protect individual assessment results and team data

12.2 Our Privacy Practices

We handle your personal data in accordance with our Privacy Policy and UK GDPR. By using our Services, you consent to data processing as described in our Privacy Policy.

13. Termination

13.1 By You

• Individual Clients: Cancel Circle membership anytime; coaching packages subject to refund policy
• Business Clients: Termination terms outlined in your service contract
• Practitioners: You may surrender your certification at any time (no refund of fees); annual renewals cancel automatically if not paid

13.2 By Us

We may terminate or suspend your access immediately, without prior notice, if you:

• Breach these Terms or your service agreement
• Engage in illegal, unethical, or fraudulent conduct
• Misuse our intellectual property or Content
• Fail to pay fees or renewal charges
• Violate professional standards (Practitioners)
• Create risk to clients, participants, or our reputation

13.3 Effect of Termination

Upon termination:

• Your right to access Services ceases immediately
• You must stop using our Content, materials, and CHoM branding
• Practitioners: You must cease representing yourself as certified and stop using CHoM in your practice
• Business Clients: You retain access to reports already delivered but cannot request new services
• Provisions regarding intellectual property, confidentiality, liability, and indemnification survive termination

14. Modifications to Terms and Services

14.1 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting with an updated "Last Updated" date. Continued use after changes constitutes acceptance.

For material changes affecting existing contracts (Business Clients, multi-month programmes), we will provide 30 days' notice via email.

14.2 Changes to Services

We may modify, suspend, or discontinue Services (or features) at any time. We'll provide reasonable notice for changes affecting paid services.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

16.1 Informal Resolution

Before filing a claim, you agree to contact us at contact@cosmichumanoperatingmodel.com and attempt to resolve the dispute informally for at least 30 days.

16.2 Mediation

If informal resolution fails, we encourage mediation through an independent mediator agreed upon by both parties before pursuing litigation.

16.3 Time Limit for Claims

Legal proceedings must be brought within 12 months of the event giving rise to the claim (or when you reasonably should have discovered it).

17. General Provisions

17.1 Entire Agreement

These Terms, along with our Privacy Policy, any service-specific agreements, and practitioner licensing agreements, constitute the entire agreement between you and Cosmic Human Operating Ltd.

17.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any successor or affiliate.

17.5 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control (natural disasters, pandemics, war, strikes, government actions, etc.).

18. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

• Cosmic Human Operating Model Ltd
• Email: contact@cosmichumanoperatingmodel.com
• Website: www.cosmichumanoperatingmodel.com

Thank you for choosing CHoM. We're committed to supporting individuals, organisations, and practitioners in their transformation journeys while maintaining the highest professional and ethical standards.